Privacy policy

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment information.

  • Account Information: Username, password, and account preferences if you create an account.

  • Transactional Information: Order history, purchase details, and communication with customer support.

  • Technical Information: IP address, browser type, device information, and browsing behaviour on our website.

  • Marketing Information: Preferences and consent choices for marketing communications.

We collect this information when you place orders, register an account, subscribe to newsletters, or contact us. Some information may also be collected automatically through cookies and similar technologies.

2. How We Use Information

We use your information to:

  • Process and fulfil orders, including payments, delivery, and returns.

  • Communicate with you about your account, orders, updates, and promotions.

  • Improve our website, products, and customer experience.

  • Prevent fraud, maintain security, and comply with legal obligations.

  • Personalise your experience, including recommending products tailored to you.

We do not sell or rent your personal information to third parties for marketing purposes.

3. Cookies

Our website uses cookies to enhance your experience. Cookies help us:

  • Remember your preferences and login details.

  • Analyse website performance and traffic.

  • Personalise content, marketing, and offers.

You can control or disable cookies via your browser settings. Please note that some parts of our website may not function properly if cookies are disabled.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us with:

  • Payment processing

  • Order fulfilment and shipping

  • Marketing, analytics, and advertising

  • Website hosting and maintenance

These third parties are contractually obligated to keep your information secure and use it only for the services we request.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to ensure the security of your data, no method of transmission over the internet or electronic storage is completely secure.

6. Customer Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Request updates to inaccurate or incomplete data.

  • Deletion: Request the removal of your personal data, subject to legal obligations.

  • Restriction & Objection: Restrict or object to certain types of processing.

  • Data Portability: Request a copy of your personal data in a machine-readable format.

To exercise any of these rights, please contact us using the details below.

7. Contact Information

If you have questions or concerns about this Privacy Policy or how your data is used, please contact us:

SELL AURA
Email: sell_aura@hotmail.com
Phone: +44 7587 523357
Address: SM4 5LN, Morden

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.