Refund policy

1. Return Eligibility Criteria

  • Products must be unused, in their original packaging, and in the same condition as when you received them.

  • Proof of purchase, such as an order number or receipt, is required for all returns.

  • Items that have been altered, worn, or damaged by the customer are not eligible for return.

2. Return Timeframe

  • Returns must be initiated within 14 days from the date of delivery.

  • Requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed using the original payment method within [REFUND PROCESSING TIME] which is 14 days.

  • Please allow additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

  • If you wish to exchange a product, please contact us at sell_aura@hotmail.com with your order details.

  • Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

5. Damaged/Defective Product Handling

  • If you receive a damaged or defective product, contact us immediately at sell_aura@hotmail.com with photos and details.

  • We will provide instructions for returning the item and either replace it or issue a full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • [Insert non-returnable items, e.g., perishable goods, gift cards, intimate products]

  • Items marked as final sale

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item otherwise.